Privacy policy
1. Our Privacy Principles
We take privacy seriously. Here are our 6 privacy promises to you:
2. Our Privacy Policy
We are committed to safeguard your privacy and ensure that your Personal Data is protected. This Privacy Policy explains the types of Personal Data we collect and how we process and protect that data.
This Privacy Policy applies to Personal Data processed by us in connection with the services and products we offer to you. This includes Personal Data collected offline through our customer services, direct marketing campaigns, competitions, surveys and online through the Tel-Ran.de GmbH website, applications and branded pages on third party platforms and applications accessed or used through such websites or third party platforms.
This Privacy Policy also applies to our targeted content, including online offers and advertisements for products and services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications (“Third Party Sites”) based on your use of the internet. These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.
2.1. Who is Responsible for what happens with your data?
Tel-Ran.de GmbH being a data controller, is responsible for processing of your Personal Data in relation to the Services. You can contact us via mail at Linkstrasse, 2 8.OG, 10785 Berlin, Germany, by phone under +491717788661 or by email under office@tel-ran.de if you have any questions.
2.2. Who is Tel-Ran.de GmbH’s Data Protection Officer?
The Data Protection Officer of Tel-Ran.de GmbH is Regina Terekhina. You can contact the Data Protection Officer under tel. +491717788661.
2.3. When do we ask for your consent?
By using our Services and our Sites, you acknowledge that we are processing your Personal Data in accordance with this Privacy Policy. If you do not wish that we process your Personal Data in this way, please do not use our Service or Sites or otherwise provide our Sites with your Personal Data.
We process your data to provide you the Services and the Sites. In certain instances, we only process your data if you have consented, for example in certain cases where we process your Personal Data for marketing purposes, use cookies or process your sensitive data. Where we process your data on the basis of your consent, we will ask for your consent explicitly. We may also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy or before sharing your Personal Data with group companies or relevant subsidiaries of Tel-Ran.de GmbH for the purposes of marketing.
2.4. What happens if our customer is a child?
Our Services and Sites are intended for adults, but there could be instances where some customers under the age of 18 decide to view or purchase Services on our Sites. Our rule is that if we know a customer is under the age of 18, we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us in writing. We will not sell any Services to customers under the age of 18.
To provide parental consent, please write to the Tel-Ran.de GmbH contact details as listed in Section 2.1. Note however that access to certain parts of our Sites and/or eligibility to receive prizes, samples or other rewards may be limited to users over a certain age. We may use your Personal Data to carry out age verification checks and enforce any such age restrictions.
2.5. For which purposes do we process your Personal Data?
We collect your Personal Data directly when you visit our Sites and/or when you provide us with Personal Data when you subscribe to our newsletter, receive information or mailings, use our applications, complete a survey, and/or make a comment or enquiry or contact our customer services. We may also receive Personal Data about you from other sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties.
2.5.1. Surfing on our Sites
2.5.1.1. Which Personal Data do we collect about you?
For this purpose (Surfing on our website) we process the following Personal Data: Information about the type of browser you use, details of the web pages you have viewed, your IP and device address, your Cookie ID, hyperlinks that you have clicked, your user name, gender, networks, the websites you visited before arriving at our relevant Sites and information collected by cookies or similar tracking devices and any other information you choose to share when using Third Party Sites, e.g. when visiting Tel-Ran.de GmbH’s sites on social media networks, such as Facebook. Our Sites involve simple links to social media networks; Tel-Ran.de GmbH does not transmit any Personal Data to the provider of the relevant social media network when you click on such link.
2.5.1.2. What is the purpose of processing your Personal Data?
We (and third party service providers acting on our behalf or on their own behalf) use cookies and similar technologies to process data about you when you visit our relevant Sites. Cookies are files that store information on your computer hard drive or browser that mean that we can recognise that you have visited us before. We use cookies and similar technologies (like pixels, fingerprints and other tools) to improve our products and your experience on our Sites by evaluating the use of our Sites, products and services and understand your browsing and shopping habits, analysing the effectiveness of our advertisements, personalising your website experience as well as evaluating statistics on website activity, evaluating (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you've visited it before and what site referred you to it, reviewing the Services that you have searched online and ended up purchasing them, making our Sites easier to use and to better tailor our Sites and our Services to your interests and needs, identifying that you have visited our Sites but did not purchase a Service, collecting information about your device and linking this to your Personal Data so as to ensure that our Sites present the best web experience for you and supplementing the Personal Data that you provide to us with other information that we hold or that we may receive from commercially available sources, such as public databases and data aggregators, and third parties.
2.5.1.3. What is the legal basis for processing your Personal Data?
Some cookies and similar technology used on our Sites are necessary for the performance of a contract with you or necessary for legitimate interests of Tel-Ran.de GmbH. For all other cookies and similar technologies used on our Sites, your consent is the legal basis for processing your Personal Data. To obtain your consent, we ask you to accept the use of such cookies and similar technologies through a cookie banner, a pop-up window or similar means on our Sites.
It is always possible for you to visit our Sites without disclosing your Personal Data. This requires that you have disabled cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites or online services.
2.5.2. Contact
2.5.2.1. Which Personal Data do we collect about you?
For this purpose (Contact) we process the following Personal Data: Surname, name, email address, home telephone and further information submitted with your request.
2.5.2.2. What is the Purpose of processing your Personal Data?
We process your Personal Data whenever you contact us and respond to your enquiries and comments. We process your Personal Data that you enter when you subscribe our newsletters or fill feedback form.
2.5.2.3. How long do we store your Personal Data?
We store your Personal Data only as long as required for the relevant purpose, unless we are required by the law to store them for a longer period.
2.5.2.4. What is the legal basis for processing your Personal Data?
Applicable data protection legislation allows Tel-Ran.de GmbH to process your Personal Data for the purpose of performance of a contract with you (i.e. fulfil your contact request).
If you provide to us Personal Data that is considered sensitive (e.g. information on your health, racial or ethnic origin, political opinions, religious or other beliefs, membership or otherwise of a trade union or condition or sexual life), your separate explicit consent will be the legal basis for processing your Personal Data.
2.5.3. Suggestion of our products and services which may be of interest for you; marketing communication.
2.5.3.1. Which Personal Data do we collect about you?
For this purpose (Suggestion of our products and services which may be of interest for you ) we process the following Personal Data: Surname, name, email address, mobile number.
2.5.3.2. What is the purpose of processing your Personal Data?
We process your Personal Data to suggest tailored products or services that we think may be of interest to you. We may do this by sending you – via post, email, newsletter, SMS, push notifications or phone – details of products, services, special offers, promotions and other information.
2.5.3.3. How long do we store your Personal Data?
We store your Personal Data only as long as required for the relevant purpose, unless we are required by the law to store them for a longer period.
2.5.3.4. What is the legal basis for processing your Personal Data?
Your separate express consent in receiving marketing communications shall be the legal basis for processing.
You can opt out of receiving such marketing communications at any time by clicking the ‘unsubscribe’ link at the bottom of the communications we send you.
2.6. How long do we process your Personal Data?
We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data have been fulfilled and once our statutory obligations to retain records have expired.
2.7. How we process your Personal Data (methods of processing, operations to be performed on your Personal Data)
We processes your Personal Data either manually or automatically by means of collection, recording, systemisation, accumulation, storage, specification (update, modification), retrieval, usage, transfer (provision, access), depersonalisation, blocking, deletion, destruction and other operations on personal data, which are allowed under applicable data protection law.
2.8. What are your rights?
You have the right to request from us:
2.9. Can you withdraw your consent to the processing of Personal Data?
If your consent is the legal basis for the processing of your Personal Data, you can withdraw your consent at any time. This will not affect the lawfulness of the processing based on your consent before the withdrawal. You can withdraw your consent by sending us an email to the email address listed in Section 2.1, under ‘My Account’ in your ‘Tel-Ran.de GmbH Bonus’ user account, or by calling us under the phone number listed in Section 2.1.
2.10. Can you complain with the data protection authorities?
If you think that the processing of Personal Data by us violates applicable data protection laws, you can lodge a complaint with the competent supervisory authority.
2.11. How do we protect your Personal Data?
We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data. Our security measures are being improved continuously as new technology develops. The processing and transmission of data through our Sites is encrypted by Secure Sockets Layer protocol (“SSL”), which is an encrypting technology to ensure the highest possible security for the transmission of your data, including Personal Data, between your web browser and our internet system. The URL of a website with SSL connection to your browser starts with “https://”. Most browsers indicate SSL-encrypted websites by displaying an icon that depicts a closed padlock. This icon might be located in the address bar or the bottom status bar. If you have turned off your status bar, this icon may not be visible, even on websites that use SSL.
Our Sites may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our relevant Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the relevant privacy policy for the website you visit.
2.12. Can we change our Privacy Policy?
We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy here. To the extent processing of your Personal Data be based on your consent, we must not change the scope of such processing, unless you have given additional consent to the changed scope of such processing. We encourage you to visit this area frequently to stay informed
Tel-Ran.de GmbH
We take privacy seriously. Here are our 6 privacy promises to you:
- We will ALWAYS respond to any questions on processing of your Personal Data without undue delay.
- We will ALWAYS ensure that your Personal Data is used in line with applicable data protection laws.
- We will ALWAYS be transparent with you about how we use your Personal Data. This includes informing you about what information we collect, what we do with it, with whom we share it and whom you should contact if you have any concerns.
- We will ALWAYS provide you simple options to say 'STOP' when you are no longer happy with our marketing communications.
- We will ALWAYS protect online and offline data in a similar manner.
- We will ALWAYS take reasonable steps to make sure no unauthorised person accesses your Personal Data.
2. Our Privacy Policy
We are committed to safeguard your privacy and ensure that your Personal Data is protected. This Privacy Policy explains the types of Personal Data we collect and how we process and protect that data.
This Privacy Policy applies to Personal Data processed by us in connection with the services and products we offer to you. This includes Personal Data collected offline through our customer services, direct marketing campaigns, competitions, surveys and online through the Tel-Ran.de GmbH website, applications and branded pages on third party platforms and applications accessed or used through such websites or third party platforms.
This Privacy Policy also applies to our targeted content, including online offers and advertisements for products and services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications (“Third Party Sites”) based on your use of the internet. These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.
2.1. Who is Responsible for what happens with your data?
Tel-Ran.de GmbH being a data controller, is responsible for processing of your Personal Data in relation to the Services. You can contact us via mail at Linkstrasse, 2 8.OG, 10785 Berlin, Germany, by phone under +491717788661 or by email under office@tel-ran.de if you have any questions.
2.2. Who is Tel-Ran.de GmbH’s Data Protection Officer?
The Data Protection Officer of Tel-Ran.de GmbH is Regina Terekhina. You can contact the Data Protection Officer under tel. +491717788661.
2.3. When do we ask for your consent?
By using our Services and our Sites, you acknowledge that we are processing your Personal Data in accordance with this Privacy Policy. If you do not wish that we process your Personal Data in this way, please do not use our Service or Sites or otherwise provide our Sites with your Personal Data.
We process your data to provide you the Services and the Sites. In certain instances, we only process your data if you have consented, for example in certain cases where we process your Personal Data for marketing purposes, use cookies or process your sensitive data. Where we process your data on the basis of your consent, we will ask for your consent explicitly. We may also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy or before sharing your Personal Data with group companies or relevant subsidiaries of Tel-Ran.de GmbH for the purposes of marketing.
2.4. What happens if our customer is a child?
Our Services and Sites are intended for adults, but there could be instances where some customers under the age of 18 decide to view or purchase Services on our Sites. Our rule is that if we know a customer is under the age of 18, we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us in writing. We will not sell any Services to customers under the age of 18.
To provide parental consent, please write to the Tel-Ran.de GmbH contact details as listed in Section 2.1. Note however that access to certain parts of our Sites and/or eligibility to receive prizes, samples or other rewards may be limited to users over a certain age. We may use your Personal Data to carry out age verification checks and enforce any such age restrictions.
2.5. For which purposes do we process your Personal Data?
We collect your Personal Data directly when you visit our Sites and/or when you provide us with Personal Data when you subscribe to our newsletter, receive information or mailings, use our applications, complete a survey, and/or make a comment or enquiry or contact our customer services. We may also receive Personal Data about you from other sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties.
2.5.1. Surfing on our Sites
2.5.1.1. Which Personal Data do we collect about you?
For this purpose (Surfing on our website) we process the following Personal Data: Information about the type of browser you use, details of the web pages you have viewed, your IP and device address, your Cookie ID, hyperlinks that you have clicked, your user name, gender, networks, the websites you visited before arriving at our relevant Sites and information collected by cookies or similar tracking devices and any other information you choose to share when using Third Party Sites, e.g. when visiting Tel-Ran.de GmbH’s sites on social media networks, such as Facebook. Our Sites involve simple links to social media networks; Tel-Ran.de GmbH does not transmit any Personal Data to the provider of the relevant social media network when you click on such link.
2.5.1.2. What is the purpose of processing your Personal Data?
We (and third party service providers acting on our behalf or on their own behalf) use cookies and similar technologies to process data about you when you visit our relevant Sites. Cookies are files that store information on your computer hard drive or browser that mean that we can recognise that you have visited us before. We use cookies and similar technologies (like pixels, fingerprints and other tools) to improve our products and your experience on our Sites by evaluating the use of our Sites, products and services and understand your browsing and shopping habits, analysing the effectiveness of our advertisements, personalising your website experience as well as evaluating statistics on website activity, evaluating (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you've visited it before and what site referred you to it, reviewing the Services that you have searched online and ended up purchasing them, making our Sites easier to use and to better tailor our Sites and our Services to your interests and needs, identifying that you have visited our Sites but did not purchase a Service, collecting information about your device and linking this to your Personal Data so as to ensure that our Sites present the best web experience for you and supplementing the Personal Data that you provide to us with other information that we hold or that we may receive from commercially available sources, such as public databases and data aggregators, and third parties.
2.5.1.3. What is the legal basis for processing your Personal Data?
Some cookies and similar technology used on our Sites are necessary for the performance of a contract with you or necessary for legitimate interests of Tel-Ran.de GmbH. For all other cookies and similar technologies used on our Sites, your consent is the legal basis for processing your Personal Data. To obtain your consent, we ask you to accept the use of such cookies and similar technologies through a cookie banner, a pop-up window or similar means on our Sites.
It is always possible for you to visit our Sites without disclosing your Personal Data. This requires that you have disabled cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites or online services.
2.5.2. Contact
2.5.2.1. Which Personal Data do we collect about you?
For this purpose (Contact) we process the following Personal Data: Surname, name, email address, home telephone and further information submitted with your request.
2.5.2.2. What is the Purpose of processing your Personal Data?
We process your Personal Data whenever you contact us and respond to your enquiries and comments. We process your Personal Data that you enter when you subscribe our newsletters or fill feedback form.
2.5.2.3. How long do we store your Personal Data?
We store your Personal Data only as long as required for the relevant purpose, unless we are required by the law to store them for a longer period.
2.5.2.4. What is the legal basis for processing your Personal Data?
Applicable data protection legislation allows Tel-Ran.de GmbH to process your Personal Data for the purpose of performance of a contract with you (i.e. fulfil your contact request).
If you provide to us Personal Data that is considered sensitive (e.g. information on your health, racial or ethnic origin, political opinions, religious or other beliefs, membership or otherwise of a trade union or condition or sexual life), your separate explicit consent will be the legal basis for processing your Personal Data.
2.5.3. Suggestion of our products and services which may be of interest for you; marketing communication.
2.5.3.1. Which Personal Data do we collect about you?
For this purpose (Suggestion of our products and services which may be of interest for you ) we process the following Personal Data: Surname, name, email address, mobile number.
2.5.3.2. What is the purpose of processing your Personal Data?
We process your Personal Data to suggest tailored products or services that we think may be of interest to you. We may do this by sending you – via post, email, newsletter, SMS, push notifications or phone – details of products, services, special offers, promotions and other information.
2.5.3.3. How long do we store your Personal Data?
We store your Personal Data only as long as required for the relevant purpose, unless we are required by the law to store them for a longer period.
2.5.3.4. What is the legal basis for processing your Personal Data?
Your separate express consent in receiving marketing communications shall be the legal basis for processing.
You can opt out of receiving such marketing communications at any time by clicking the ‘unsubscribe’ link at the bottom of the communications we send you.
2.6. How long do we process your Personal Data?
We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data have been fulfilled and once our statutory obligations to retain records have expired.
2.7. How we process your Personal Data (methods of processing, operations to be performed on your Personal Data)
We processes your Personal Data either manually or automatically by means of collection, recording, systemisation, accumulation, storage, specification (update, modification), retrieval, usage, transfer (provision, access), depersonalisation, blocking, deletion, destruction and other operations on personal data, which are allowed under applicable data protection law.
2.8. What are your rights?
You have the right to request from us:
- Confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;
- Rectification of inaccurate Personal Data;
- Erasure of Personal Data;
- Restriction of processing of Personal Data;
- To receive the Personal Data which you have provided to us and to have transmitted those Personal Data to another data controller without hindrance.
- To object to any decision that significantly affects you being taken solely by automated processing;
- Not be subject to any decision that significantly affects you being taken solely by automated processing;
2.9. Can you withdraw your consent to the processing of Personal Data?
If your consent is the legal basis for the processing of your Personal Data, you can withdraw your consent at any time. This will not affect the lawfulness of the processing based on your consent before the withdrawal. You can withdraw your consent by sending us an email to the email address listed in Section 2.1, under ‘My Account’ in your ‘Tel-Ran.de GmbH Bonus’ user account, or by calling us under the phone number listed in Section 2.1.
2.10. Can you complain with the data protection authorities?
If you think that the processing of Personal Data by us violates applicable data protection laws, you can lodge a complaint with the competent supervisory authority.
2.11. How do we protect your Personal Data?
We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data. Our security measures are being improved continuously as new technology develops. The processing and transmission of data through our Sites is encrypted by Secure Sockets Layer protocol (“SSL”), which is an encrypting technology to ensure the highest possible security for the transmission of your data, including Personal Data, between your web browser and our internet system. The URL of a website with SSL connection to your browser starts with “https://”. Most browsers indicate SSL-encrypted websites by displaying an icon that depicts a closed padlock. This icon might be located in the address bar or the bottom status bar. If you have turned off your status bar, this icon may not be visible, even on websites that use SSL.
Our Sites may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our relevant Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the relevant privacy policy for the website you visit.
2.12. Can we change our Privacy Policy?
We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy here. To the extent processing of your Personal Data be based on your consent, we must not change the scope of such processing, unless you have given additional consent to the changed scope of such processing. We encourage you to visit this area frequently to stay informed
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Privacy Policy
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